Refund Policy
Refund Policy
Simple, transparent, and customer-friendly return & exchange policy.
At Nagora Store, we want you to love what you buy. If something isn't right, we're here to help with a simple and transparent return & exchange policy.
📆 Return Window
We accept return or exchange requests within 2 days of delivery.
To be eligible:
- The item must be unused and in its original condition.
- It must be returned in original packaging with tags intact.
- You must provide proof of purchase (invoice or order ID).
🔄 Exchange First Policy
We prioritize exchanging the item over refunding, wherever possible.
What if there is a problem with your order?
If you received the wrong product, a defective or damaged item, or an incomplete order, we will arrange an exchange or replacement at no extra cost.
💰 Refunds (if applicable)
Refunds are provided only:
- When the product is out of stock and cannot be replaced.
- If exchange is not possible due to logistical reasons.
- Upon special approval in certain cases.
Refunds (if approved) are processed within 5–7 business days to your original payment method.
🚚 Return Shipping
For damaged, defective, or incorrect items, we cover return shipping.
For other reasons (e.g. change of mind), return shipping costs are borne by the customer.
📸 What We May Request
For faster processing, we may request:
- Photos or videos showing the issue (if applicable).
- A brief explanation of the problem.
This helps us approve your exchange quickly.
📩 How to Initiate a Return/Exchange
Email us at:
Please contact us within 2 days of delivery with:
Your Order ID
Reason for return or exchange
Supporting photos (if item is damaged/incorrect)